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FREQUENTLY ASKED QUESTIONS
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When do you ship & how long before arrival?Europe 3-6 business days. Standard Shipping. International 7-10 business days
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How do I return my item?Please refer to our Returns Policy section
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How will my product be packaged?Hats Your hat would arrive in a high quality satin bag. Sunglasses Your sunglasses will arrive in a rectangular magnetic box, with sunglasses placed in pouch.
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How can I change my order once it’s been placed?If you change your mind after your original order placement, please email us an email at info@theelevatebrand.net with the subject, ORDER CHANGE. We will attend to it as soon as possible before the order is dispatched. We cannot guarantee that this will be possible when the order is already dispatched.
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What happens if I don’t receive an order confirmation?Please shoot us an email at info@theelevatebrand.net so we can fix this.
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Do you ship worldwide?Yes - we ship worldwide. However please allow for additional delivery time due to the delays from the COVID-19 situation.
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Any other concerns?If you are unsure as to how long your order will take, please check the tracking number we email to you, or please email our customer services team at info@theelevatebrand.net or you can also reach out to us via dm on our socials @thebuckshat | @theelevatebrand_
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